Northshore Yachtworks represents the first yard in Canada to adopt The Boat Village to provide online service coordination and improve communication with its customers. The company is a full-service yacht refit and repair facility, based on Vancouver’s North Shore, at Mosquito Creek Marina in North Vancouver, British Columbia.
The Boat Village is an online service coordination and boat management tool that gives service yards, boat builders, dealers and brokerages the ability to track each customer’s vessel, receive automatic reminders when service is due and notify owners—all in the same application. The result is improved customer service.
Northshore, which services hundreds of boats cruising in beautiful British Columbia each year, already uses DockMaster, the leading suite of marine business software, which is owned by My-Villages, the makers of The Boat Village.
“We believe that through clearer communication and information sharing, we can better manage expectations and deliver excellent service for our customers,” said John Nassichuk, General Manager of Northshore Yachtworks. “We have already embraced Dockmaster technology, and we see this as a way to simplify customers’ operating and maintenance records, and improve our communication. It will help us provide them a trouble-free lifestyle on the water.”
“We also see tremendous opportunities to grow our own business by working collaboratively with partners, suppliers and industry leaders to introduce The Boat Village in British Columbia and the Pacific Northwest.”
Kevin Hutchinson, the founder and CEO of My-Villages, said, “We are elated to see The Boat Village catching on in Canada. The marine industry is eager to coordinate service online and pioneers like Northshore Yachtworks are working with us to make it happen all over the world.”
The Boat Village, which works on any tablet, smartphone or computer, keeps an inventory of all onboard equipment, personalized with digitized operating manuals and maintenance reminders based on manufacturer recommendations. Owners can instantly send a service request electronically, get questions answered or receive reports on work in progress—all in the same place. Records are preserved online and the boat’s service history, usage trends, trip logs and other useful information are readily available anytime, anywhere.
“People are used to conducting their personal business online, and managing a boat should not be any different,” Hutchinson said. “Marine businesses like Northshore Yachtworks are leading the way.”